FAQS

 

What if I am missing an item in my order ?

Sorry to hear that you haven't received part of your order! Sometimes items may be sent out in multiple packages if one might be ready before the other and affect shipping time. Please give customer service at least 48 hours to get back to you with order concerns. We will gladly send that missing item over.

 

What time and day should I expect to see my order ?

Please check your tracking number you are given and it will tell you a direct time and date you should receive your order. If you have not received a tracking number after the 7 day period contact our customer service.

 

Will I have to sign for my package? 

No, the only time you will have to sign for a package is if it is a bigger purchase and we want to ensure your items are protected.

 

May I return or exchange my items?

There are no refunds, returns, or exchanges due to COVID-19. Returns are only allowed if the product was damaged during shipping or a quality issue that was unnoticed.Please make sure to get your correct size when you place your order.

 

How long is the rush in store pick up?

The rushed in store pick up is a 1-2 day period and you will receive a email when your item is ready for pickup

 

What if I clicked in store pickup for my order instead of getting it shipped ?

We can redirect this package for you but it will take 7 business days to do so.

 

How long do I have to pick up my item from the store ?

We allow 30 days to come and pick your items up after the 30 days your item will be put back in to the store stock and you can receive a 50% of the total purchase amount in store credit 

 

 

What If my package gets lost or stolen after it was shipped? 

The best thing to do in this situation is to contact the postal service.We no longer have control over your package after your tracking number says that the postal service has received your item